1Introduction

Manam Calling ("we", "us", "our", "Company") operates the website manamcalling.com and the Manam Calling mobile application (together, the "Platform"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our Platform, in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023 ("DPDP Act"), and other applicable Indian laws.

By creating an account, downloading the app, or otherwise using the Platform, you consent to the data practices described in this Policy. If you do not agree, please discontinue use of the Platform immediately.

2Information We Collect

2.1 Information You Provide

• Account details — name, mobile number, email address, date of birth, gender, and profile photo.
• KYC / verification documents submitted by users applying to become a Host.
• Payment details processed for coin purchases (handled by our third-party, PCI-DSS compliant payment gateway partners — we do not store full card numbers or UPI PINs).
• Content you submit — chat messages, gifts, reports, and support communications.

2.2 Information Collected Automatically

• Device information — device ID, OS version, IP address, and app version.
• Usage data — call duration, session logs, feature interactions, and crash/diagnostic reports.
• Approximate location (city/region level) derived from IP address, for language/host recommendations and fraud prevention.

3How We Use Your Information

• To create and manage your account and verify your identity and age (18+).
• To connect callers and hosts for audio/video calls and chat, and to process coin transactions.
• To detect, prevent, and act on fraud, abuse, harassment, or violations of our Terms & Conditions.
• To send transactional notifications (OTPs, receipts, call alerts) and, with consent, promotional offers.
• To comply with legal obligations, court orders, or requests from law enforcement / government authorities under Indian law.

4Sharing & Disclosure

We do not sell your personal data. We may share limited information with:

• Payment gateways and banking partners strictly to process coin purchases and payouts to hosts.
• Cloud hosting and analytics providers, under contractual confidentiality obligations.
• Law enforcement agencies, courts, or government bodies, where required under applicable Indian law, including the IT Act, 2000 and the Code of Criminal Procedure.
• A successor entity in the event of a merger, acquisition, or sale of business assets, subject to equivalent privacy protections.

5Coins, Payments & Transaction Data

Coins are a virtual, non-transferable in-app currency used solely to access calling/chat features on the Platform. Transaction records (amount, date, and payment method type) are retained for accounting, tax, and dispute-resolution purposes as required under the Consumer Protection (E-Commerce) Rules, 2020.

6Cookies & Similar Technologies

Our website uses essential cookies for session management and analytics cookies to understand usage patterns and improve performance. You may disable cookies in your browser settings; however, some features of the website may not function correctly as a result.

7Data Security

We implement reasonable security practices as mandated under the IT Rules, 2011 — including encryption in transit (TLS/SSL), access controls, and regular security audits — to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8Your Rights

Subject to the Digital Personal Data Protection Act, 2023, you have the right to:

• Access a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data / deletion of your account, unless retention is required by law.
• Withdraw consent for promotional communications at any time.
• Nominate another individual to exercise your rights in the event of death or incapacity, as provided under the DPDP Act.
• File a grievance with our Grievance Officer (see Section 11) or subsequently with the Data Protection Board of India.

To exercise any of the above rights, email us at manamcalling@gmail.com with the subject line "Data Rights Request".

9Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, to comply with our legal, accounting, or reporting obligations, or to resolve disputes. Upon account deletion, we anonymize or securely delete data within a reasonable period, except where retention is legally mandated.

10Age Restriction (18+)

Manam Calling is strictly restricted to users who are 18 years of age or older. We do not knowingly collect data from minors. If we discover that a minor has created an account, it will be terminated immediately and associated data deleted, in accordance with the DPDP Act, 2023.

11Grievance Officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of our Grievance Officer are as follows:

12Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be notified via the app or website. Continued use of the Platform after such changes constitutes acceptance of the revised Policy.

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For any questions regarding this Privacy Policy, please contact us at manamcalling@gmail.com. See also our Terms & Conditions and Refund & Cancellation Policy.