1Overview

This Refund & Cancellation Policy applies to all coin purchases and subscription-based features made on the Manam Calling mobile application ("Platform"), and is framed in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Since coins are a digital, instantly-delivered virtual good, standard "change of mind" refunds are not applicable once coins are credited to your wallet, similar to other digital content and in-app purchase platforms.

2Non-Refundable Situations

• Coins that have already been used/consumed for calls, chats, or virtual gifts.
• Coin purchases where the user violated our Terms & Conditions, resulting in account suspension.
• Dissatisfaction with a Host's conversation, availability, or personal compatibility — this is a subjective experience and not a technical failure.
• Requests made after 7 days from the date of the original transaction.

3Refund-Eligible Cases

You may be eligible for a full or partial refund in the following circumstances:

• Duplicate payment — the same amount was debited more than once for a single transaction.
• Payment debited, coins not credited — due to a technical/server error, verified via transaction logs.
• Unauthorized transaction — payment made without your consent, subject to submission of proof (bank statement, screenshots) and a fraud investigation.
• Call/service failure — coins deducted for a call that failed to connect due to a verified Platform-side technical fault.

4How to Request a Refund

To raise a refund request, please email manamcalling@gmail.com within 7 days of the transaction with the following details:

• Registered mobile number / email linked to your account.
• Transaction ID, date, and amount (screenshot of payment confirmation, if available).
• A brief description of the issue faced.

5Refund Timeline

Approved refunds are processed to the original mode of payment within 5-7 business days of approval. Depending on your bank or UPI provider, the credit may take a further 2-5 business days to reflect in your account. We do not process refunds to a different bank account, UPI ID, or wallet than the one originally used.

6Cancellations

As coin purchases are delivered instantly and digitally, there is no "cancellation window" once a transaction is successfully completed and coins are credited. If you wish to stop future recurring/subscription charges (where applicable), you may cancel auto-renewal anytime from the app's account settings, effective from the next billing cycle.

7Host Payout Reversals

For Hosts, any payout found to be linked to fraudulent activity, fake engagement, or a breach of our Terms & Conditions may be reversed or withheld pending investigation, in accordance with applicable Indian law, including provisions under the Payment and Settlement Systems Act, 2007.

8Questions About a Refund?

Our support team is here to help. Reach out to manamcalling@gmail.com and we'll respond within 24-48 hours. You may also visit our Contact Us page for more ways to reach us.

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This policy should be read alongside our Terms & Conditions and Privacy Policy.